Better Together: Maximizing the Relationship between Service Agents and Manufacturers Reps | Ep. 002

Welcome to the second episode of MAFSI's “The Good, The Bad, and The Foodservice Industry.” This episode focuses on the relationship between foodservice Manufacturers’ Reps and Service Providers and how service plays a crucial role in our industry. Our special guest is Nick Cribb, President of Sam’s Service, Inc., and current president of CFESA. With years of industry experience and expertise, Nick shares valuable insights on addressing some current challenges and how collaboration between MAFSI dealers, end users, and service professionals can lead to remarkable outcomes. From understanding each other's perspectives to meeting in the middle for the greater good, there's a lot to gain from open communication and teamwork.

Hit that play button now and join us on this journey!

Chapters

• 0:00 Cold Open
• 0:30 Start of show
• 1:02 Introducing Nick Cribb, President of CFESA
• 3:01 Current State of Service
• 4:28 Partnerships between service agents and manufacturer reps
• 5:45 Solving labor challenges in service
• 8:41 Tackling the loss of service agent leaders
• 11:17 Strengthening relationships between reps and service agents
• 14:22 How service calls are prioritized
• 15:59 Importance of clear communication for better relationships
• 19:01 Performance maintenance programs
• 21:54 Talking to customers about the importance of service agents
• 24:04 Core value of clear communication
• 26:55 How can reps make service calls easier
• 29:34 Future technology for service call tracking
• 32:43 Making better use of current service call technology
• 37:02 Mike's CFESA software request
• 39:17 Nick's current goals as president of CFESA
• 41:24 Key takeaways
• 45:08 Nick Cribb's favorite places to eat
• 46:05 Wrapping things up