The Good, The Bad & The Foodservice Industry

Unreasonable Hospitality: Transforming Business with Personalized Service | Ep. 003

April 17, 2024 MAFSI — Manufacturers' Agents Association for the Foodservice Industry Episode 3
Unreasonable Hospitality: Transforming Business with Personalized Service | Ep. 003
The Good, The Bad & The Foodservice Industry
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The Good, The Bad & The Foodservice Industry
Unreasonable Hospitality: Transforming Business with Personalized Service | Ep. 003
Apr 17, 2024 Episode 3
MAFSI — Manufacturers' Agents Association for the Foodservice Industry

Welcome to a brand-new episode of The Good, The Bad, and the Foodservice Industry, where we explore the intricacies and tales from the heart of the foodservice world. 

We're bringing you a thought-provoking discussion on-site from the MAFSI 2024 conference around "Unreasonable Hospitality," a book written by Will Guidara, the former general manager of the renowned Eleven Madison Park in New York City. The book is structured as a series of powerful reflections, aiming to inspire businesses and individuals alike to elevate their approach to hospitality. Through his unique lens, Guidara argues that the essence of a memorable dining experience extends far beyond the food itself—it's about the warmth and care that guests receive, creating lasting memories.

Whether you're a restaurant owner, rep, or manufacturer, Unreasonable Hospitality offers valuable lessons on creating memorable experiences that can distinguish your business and enrich your personal life. 

Show Notes Chapter Markers

Welcome to a brand-new episode of The Good, The Bad, and the Foodservice Industry, where we explore the intricacies and tales from the heart of the foodservice world. 

We're bringing you a thought-provoking discussion on-site from the MAFSI 2024 conference around "Unreasonable Hospitality," a book written by Will Guidara, the former general manager of the renowned Eleven Madison Park in New York City. The book is structured as a series of powerful reflections, aiming to inspire businesses and individuals alike to elevate their approach to hospitality. Through his unique lens, Guidara argues that the essence of a memorable dining experience extends far beyond the food itself—it's about the warmth and care that guests receive, creating lasting memories.

Whether you're a restaurant owner, rep, or manufacturer, Unreasonable Hospitality offers valuable lessons on creating memorable experiences that can distinguish your business and enrich your personal life. 

Cold Open
Start of Show
Introducing Unreasonable Hospitality by Will Guidara
Customer Service and Personalized Emails
Charlie Trotter's — Service above and beyond expectation
Human desire to be serviced
Extreme ownership and taking responsibility
Memorable experiences — the fine dining hot dog
Teaching the next generations
Impactful experience through customer touch points
Errors as opportunity for unreasonable hospitality
Bringing a client to see the cherry blossoms bloom
Audience Participation
Unforgettable concierge — Rob Vass, Permul Ltd.
Emailing end-users as manufacturer — Lori Barger, EmberGlo
Eleven Madison Park's attention to detail — tabletop branding
Being Personable — Peyton Smith, One Source Reps
Love, Forgiveness, and Gratitude
Lifting Someone Up — Chris Little, CLV Marketing
Unique Use of Logo — Leaving an Impression
Going above and beyond — Clint Reed, Wellbilt
Summarizing Unreasonable Hospitality