The Good, The Bad & The Foodservice Industry

Better Together: Maximizing the Relationship between Service Agents and Manufacturers Reps | Ep. 002

February 21, 2024 MAFSI — Manufacturers' Agents Association for the Foodservice Industry Episode 2
Better Together: Maximizing the Relationship between Service Agents and Manufacturers Reps | Ep. 002
The Good, The Bad & The Foodservice Industry
More Info
The Good, The Bad & The Foodservice Industry
Better Together: Maximizing the Relationship between Service Agents and Manufacturers Reps | Ep. 002
Feb 21, 2024 Episode 2
MAFSI — Manufacturers' Agents Association for the Foodservice Industry

Welcome to the second episode of MAFSI's “The Good, The Bad, and The Foodservice Industry.” This episode focuses on the relationship between foodservice Manufacturers’ Reps and Service Providers and how service plays a crucial role in our industry. Our special guest is Nick Cribb, President of Sam’s Service, Inc., and current president of CFESA. With years of industry experience and expertise, Nick shares valuable insights on addressing some current challenges and how collaboration between MAFSI dealers, end users, and service professionals can lead to remarkable outcomes. From understanding each other's perspectives to meeting in the middle for the greater good, there's a lot to gain from open communication and teamwork.

Hit that play button now and join us on this journey!

Show Notes Chapter Markers

Welcome to the second episode of MAFSI's “The Good, The Bad, and The Foodservice Industry.” This episode focuses on the relationship between foodservice Manufacturers’ Reps and Service Providers and how service plays a crucial role in our industry. Our special guest is Nick Cribb, President of Sam’s Service, Inc., and current president of CFESA. With years of industry experience and expertise, Nick shares valuable insights on addressing some current challenges and how collaboration between MAFSI dealers, end users, and service professionals can lead to remarkable outcomes. From understanding each other's perspectives to meeting in the middle for the greater good, there's a lot to gain from open communication and teamwork.

Hit that play button now and join us on this journey!

Cold Open
Start of show
Introducing Nick Cribb, President of CFESA
Current State of Service
Partnerships between service agents and manufacturer reps
Solving labor challenges in service
Tackling the loss of service agent leaders
Strengthening relationships between reps and service agents
How service calls are prioritized
Importance of clear communication for better relationships
Performance maintenance programs
Talking to customers about the importance of service agents
Core value of clear communication
How can reps make service calls easier
Future technology for service call tracking
Making better use of current service call technology
Mike's CFESA software request
Nick's current goals as president of CFESA
Key takeaways
Nick Cribb's favorite places to eat
Wrapping things up